Our workforce and extensive contractor base are central to the delivery of our ambitious plans for the 2023-28 period and continuing to provide outstanding personal customer service.

Our Workforce Resilience strategy is designed with these challenges and opportunities in mind. It underpins delivery for every area of the plan by focussing on four strategic priorities.


Expanding our workforce – attracting, recruiting, training and developing more than 1,000 people to meet the immediate and future needs of our customers, driven by the decarbonisation agenda.

Investing in upskilling – building more training capacity and capability to upskill our existing colleagues in the evolving technical, operational and digital skills required to manage an increasingly smart, digitised and connected energy system.

Increasing workforce engagement and satisfaction – continuing to actively engage with our colleagues and their trade unions to improve their experience, increasing the extent to which they feel empowered to innovate and take ownership to deliver the highest levels of service for our customers.

Becoming a more diverse and inclusive organisation – opening up career and development opportunities for existing and future colleagues, attracting more talent from underrepresented groups, and enhancing our business innovation, decision making and delivery through more diverse teams.


We explain more about our workforce plans in annex 5.4 Workforce Resilience strategy.