Data & Digitalisation

Changing customer needs and the decarbonisation challenge require an increasingly decentralised and digitalised energy system. That includes the value in sharing data openly both within the sector and with wider stakeholders. These, along with stakeholder feedback, are the key factors that have shaped our vision for data and digitalisation. 


Our data and digitalisation plan accounts for all the technology investments required to support decarbonisation and deliver the propositions in the rest of our business plan. Our extensive stakeholder engagement programme and plan development has led to ten focus areas. In 2023-28 we will;


DD1) provide high-quality open data to a wide audience so that stakeholders are empowered to become active participants in a deep and liquid energy market;

DD2) upgrade technology and tooling to improve network management, planning and investment to increase efficiencies in operating the power network;

DD3) introduce data and applications at the point of need in order to improve colleague efficiency and effectiveness;

DD4) continue to invest in advanced cyber controls and tools to maintain a robust cyber security posture,
aligned to the threats emerging from increased digitalisation;

DD5) modernise the back-office environment to reduce risk, secure information and improve colleague

DD6) introduce improved field-force, work and asset management processes to improve operational performance;

DD7) deploy robotics and automation to reduce the cost of low-value, high-volume tasks and improve customer and colleague experience;

DD8) implement self-serve, personalised web technologies to be ready for greater customer demand, providing insight and interaction portals to improve customer experience and reducing cost to serve;

DD9) enable advanced analytics and real-time visibility of our assets to improve the operation of the
power network; and

DD10) provide future-proofed, agile solutions in order to be flexible enough to adapt to the change in the energy sector.


Further details on our approach to D&D can be found in annex 5.2 Digitalisation Strategy and Action Plan and Annex 5.3 Data and Digitalisation - Justification Annex