Our approach

Our aim is to develop a business plan that meets the different and wide-ranging needs of our stakeholders People and groups with an interest in our operations as the region’s electricity distribution network operator. This includes customers, local authorities and installers of low carbon technology .

We engage regularly with customers and stakeholders People and groups with an interest in our operations as the region’s electricity distribution network operator. This includes customers, local authorities and installers of low carbon technology about how we run our business. The scale of this engagement has been growing during the current price period, and we are using these insights to inform how we run our business today and also how we will run it in future.

In our engagement so far, we have been asking open questions, listening carefully to your views and building a view of your priorities for 2023 to 2028.

In addition to our regular engagement, we are carrying out an extensive engagement programme to develop our RIIO-ED2 business plan. This programme started in September 2019 and is helping us to develop our thinking and ensure that our plan delivers on your priorities. It is our most ambitious and far-reaching engagement programme to-date.

To support this, we have developed a stakeholder People and groups with an interest in our operations as the region’s electricity distribution network operator. This includes customers, local authorities and installers of low carbon technology charter, outlined below, which sets out our promise to you: to ensure that we run high-quality engagement which ultimately reflects your views in our business plan in a transparent, evidence-based manner. New priorities may emerge at any stage and these will be captured and considered within our plan development. To read more about our engagement programme,  click here.

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Stakeholder People and groups with an interest in our operations as the region’s electricity distribution network operator. This includes customers, local authorities and installers of low carbon technology led

  • Our engagement is flexible, shaped by your priorities and   evolves as outcomes become more defined
  • Early, deliberative engagement informs the structure of our  plans and initial working assumptions to test with you
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Representative and inclusive

  • Everyone in our region has the opportunity to contribute to  our plans so that all voices are heard from across the  diverse communities we service
  • New and innovative techniques are used to engage with  those of you who are 'hard to reach'
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Open & transparent

  • You are actively encouraged to participate in our planning   process
  • You are kept informed of our decisions and rationale   throughout the engagement process
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Accessible

  • Engagement methods are flexible, varied and unrestrictive   to accommodate your differing needs
  • We will educate you as required to help you understand our   business and the options available so that you can make   better informed decisions and provide richer input
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Responsive & adaptive

  • Best practice and lessons learned inform our approach
  • Our programme is flexible, evolving and adapting to  change as we learn more about your needs

Building our plan around your priorities

We’ve been listening to your priorities in our engagement so far. Our draft plan has been shaped by the things we have already heard from you. We have been listening to your priorities and thinking hard about what that means for our plans.

We have already heard some very clear messages from you:

  1. DecarbonisationThe reduction, and ultimately elimination, of greenhouse gas (GHG) emissions. In relation to electricity this means the reduction of emissions caused by the generation, transmission and distribution of electricity and the provision of entirely carbon-free electricity to homes and businesses. Decarbonisation of the whole energy system includes removing emissions from transport and heat, which will be powered by alternative low-carbon methods is a priority and you see us playing a major role in facilitating the transition to net zero Achieving a balance between greenhouse gas emissions being produced (including carbon dioxide) and greenhouse gas emissions being taken out of the atmosphere (e.g. by planting more trees) so that, overall, the amount of greenhouse gases in the atmosphere is no longer increasing , including providing access to energy system data.

  2. The safety, reliability and resilience of our network remains a top priority, arguably increasingly so as more reliance is placed on electricity in day-to-day life

  3. You expect us to show leadership on environmental protection, including reducing the carbon footprint of our operations

  4. You want us to continue to take a leading role in supporting vulnerable customers A customer may be defined as vulnerable in line with Ofgem’s vulnerable customer definition. This includes those that rely on medical equipment, have a critical medical condition, require on an alternative communication method and have a long, short term or age related support requirement. and to consider going further, including facilitating a socially inclusive transition to net zero Achieving a balance between greenhouse gas emissions being produced (including carbon dioxide) and greenhouse gas emissions being taken out of the atmosphere (e.g. by planting more trees) so that, overall, the amount of greenhouse gases in the atmosphere is no longer increasing

  5. You want us to do this whilst keeping bills low

We have designed an engagement plan to seek input from you to ensure we deliver on the needs of the diverse stakeholder People and groups with an interest in our operations as the region’s electricity distribution network operator. This includes customers, local authorities and installers of low carbon technology community we serve. Our approach is designed to take your views into account at each stage as we develop and refine our business plan. The world around us is changing quickly – we will continue to listen to your priorities and feedback right through to when we submit our business plan in December 2021 and beyond. To read more about what we have been hearing from you, click here.