Our business plan for 2023-28
We are proud to be the team that provides the North East, Yorkshire and northern Lincolnshire with the electricity network that powers everyday life for more than eight million people across 3.9m homes and businesses.
We have published our business plan for the 5-year period from 2023 to 2028.
Our stakeholders have made it clear to us that supporting the transition to net zero emissions is the biggest and most important challenge. Our plan positions us to take a leading role in enabling decarbonisation in our region and support future uptake in low carbon technologies such as electric vehicles and heat pumps. Our network will be instrumental in efficiently facilitating this transition, sitting at the heart of a decentralised, low carbon energy system that enables customers to be increasingly flexible with their energy use.
You can read our plan here.
Our plan has been developed with our customers and stakeholders. In building our plan, we have conducted our most ambitious, comprehensive and representative engagement programme ever.
We have provided multiple opportunities for our customers and stakeholders to engage, shape and challenge our proposals, taking on board feedback from over 63,000 interactions with stakeholders, customers and future customers.
Engaging with more than 63,000 stakeholders at hundreds of events, allowed us to hear the message clearly that decarbonisation was the top priority and that our plan needed to balance ambition with affordability. You also told us that the overall reliability and resilience of the network remains very important, which will increase with a greater reliance on electricity in the future…
We built our enhanced engagement approach on solid foundations developed from 2013 onwards, while becoming more responsive, agile and innovative to meet the ambitions of our region’s stakeholders. We will further strengthen the customer voice in our work, and make sure that our organisation remains externally focused and accountable.…
Our Customer Engagement Group (CEG) has further strengthened our governance approach. The CEG, our independent scrutiny panel chaired by Justin McCracken, has played a crucial role in ensuring that stakeholder and customer needs have been considered and reflected within the business plan. The CEG will publish its final report on our plan in January 2022. …